Delivery & Refund Policy

 

UNIVERSAM Armenian board games ("we" and "us") is the operator of (https://univers.am) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

  1. Shipping Costs

We are proud to offer free worldwide shipping with international post service.  Prices on line include shipping fees.

Free delivery will be applied automatically at checkout. UNIVERSAM Armenian board games shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of UNIVERSAM Armenian board games.

 

  1. Returns & Refund

Unless otherwise specified, products can be returned and refunded within 14 days of purchase with proof of purchase. Product must be in the same condition as it was sold, returned to us in original packaging, unused and in resellable condition. Keep in mind that we do not refund nor return any opened or used products sent to us.

For orders that were shipped, return game can be send back to the store.  Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship.

We will replace or refund any mistakes done by UNIVERSAM Armenian board games without charges.

For other cases where the mistake is not made on our side, like customer changed your mind later on   Customer will be responsible for the shipping cost.

Any item being sold has been inspected for damage, therefore it is assumed to have been sold in good condition. If damage is found please inform us immediately or we will not be able to compensate you.

When returning games they must be in good condition and in shrink. If returning by mail therefore please pack very carefully. If a return does not arrive in good condition a partial refund may be granted at our discretion.

To start a return, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at This email address is being protected from spambots. You need JavaScript enabled to view it.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(UNIVERSAM Armenian board games) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 14 - 30 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at  any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

UNIVERSAM Armenian board games will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.7 Inventory & Items Out Of Stock

Unless otherwise specified, all products that are listed "In Stock" are on our shelf.  It is new, available, and ready to be shipped.

 If an item is out of stock, we will cancel and refund the out-of-stock items an dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and UNIVERSAM Armenian board games encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to UNIVERSAM Armenian board games at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order as already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service enquiries, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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